Customer satisfaction results

Customer satisfaction results

The annual customer satisfaction results are in! Thanks to all our clients that took part – we pride ourselves on delivering excellent service so to receive such positive feedback is always a good thing.

 

Here are some of the key findings which the team are very proud of:

  • 97% AGREED “We act with your best interests at all times”
  • 93% AGREED “We respond to queries in a timely manor”
  • 90% AGREED “We give proactive advice”
  • 99% AGREED “We are knowledgeable in what we do”
  • 97% AGREED “We are professional at all times”

When asked: “What do we do well?” our client’s said:

“David Charles Property Consultants manage block in a professional manner”

“Give sound advice based on practical experience”

“Respond quickly to repairs/problems”

“The AGM- always well run,informing us of works done & then looking ahead to what needs doing & getting it done”

“My contact with the office is always professional& efficient”

These showcase why our clients keep us as their preferred block managing agent and are happy to recommend our services. If you want to switch to us, just call us on 020 8866 0001 – the team are ready to help look after your block so you don’t have to!